FAQ's

FAQ - Frequently Asked Questions

What is included in your tour price?

Transportation, entrance and attraction fees as outlined in the itinerary, National Park entrance fees when a park is included in the itinerary. We have no additional booking or services fees.

Where are your pick-up locations?

We offer complimentary pickups and drop offs in and around several hotels on the Las Vegas Strip and Downtown. Please select from the options when booking your shuttle or tour.

What is your cancellation policy?

We offer free cancellation up to 48 hours before the start of the tour. Cancellations received less than 48 hours will not be refunded. To be considered for a refund, please contact us.

Are there any additional fees or surcharges?

There are no fuel surcharges, and there are no other charges on the day of the tour.

What forms of payment do you accept?

For your convenience, we accept all major credit cards, PayPal, and WeChat Pay.

Can I charter an entire vehicle?

Yes, our fleet includes over 40 vehicles including full size premium motor coaches, sprinters, and SUV’s. To charter a vehicle for a private group, please contact Brenda at 702-272-5901.

Do I need to print my tickets?

No, your electronic confirmation is all you need, either from email or text.

Does the tour include food and beverage?

We provide bottled water on all tours, and a granola bar or snack is provided on morning departures. A deli sandwich lunch is provided on some of our day trips, according to the itinerary inclusions.

Do you accept gratuities?

Our team works very hard to make your journey the best possible. Tips are accepted and appreciated for a job well done.

Is smoking or vaping permitted?

Neither smoking nor vaping is permitted in any of our vehicles.

Are pets permitted?

Pets are not permitted, with the exception of certified service animals.

What items should we bring?

Comfortable walking shoes, hat, sunscreen, sunglasses, and cash or credit cards, if you are planning to purchase anything such as souvenirs, are recommended. A government issued photo ID is required for all flight tours. Other helpful things to bring are beverages with a screw-on cap, jacket during cooler weather. Dressing in layers is also advised as summer monsoon storms may occur. For the winter months, dress in warm layered clothing.

Is luggage allowed?

No luggage is permitted aboard the vehicle to Hoover Dam, only small backpacks or handbags available for inspection due to the security restrictions at the Hoover Dam Security. For other destinations, we allow one suitcase and one smaller bag per person.

Is there a bathroom located on the bus?

Yes, for your convenience a unisex restroom is located on the large motor coaches. If your tour or shuttle includes transportation on a sprinter, this will not include a restroom, but there will be scheduled stops along the way.

How many people do your tour vehicles seat?

Our largest motor coaches seat up to 60 guests. Others seat up to 30 or 40. We offer the small group experience in our sprinters which seat up to 14 guests.

Do your tour buses have seatbelts?

Yes, every seat on our vehicles has lap belts.

Does your vehicle include A/C and heating?

Yes, there are air conditioning and heating units located in the vehicles.

Does the bus have free WiFi?

Most of our vehicles offer WiFi, which is provided free of charge, although it is dependent upon a clear cell phone signal.

How far in advance should we make our reservations?

The earlier you are able to make your reservations, the more options you will have. We do allow reservations to be made the day prior, subject to availability. There are capacity limits on most tours and the closer to the date, the more likely it is to be sold out.

Does your tours have an age restriction?

No, however please keep in mind that we offer full day tours so your children should be able to handle traveling for extended periods. Children under 18 years of age must be accompanied by an adult.

Can you make reservations online?

Yes, the most efficient way to book online. If you need special assistance, you may email us at reservations@nationalparkexpress.com or call 702-948-4190.

Do you have a place to store my child’s stroller?

Yes, fold up strollers can be placed underneath the motor coach in the luggage compartment.

Are tours offered only in English?

At this time, we only offer tours only in English. Please contact us if you would like to make arrangements for your own interpreter to join the tour. If you are interested in a tour in a different language, we may be able to accommodate requests with advance notice.

What is the difference between the South Rim, West Rim and North Rim of the Grand Canyon?

The South Rim of the Grand Canyon is located within Grand Canyon National Park, and offers the most services, such as accommodations, dining options and other park services. It receives the most visitors throughout the year. It is about a 4 ½ hour drive from Las Vegas. A National Park Service entrance fee is required to enter the park.
The West Rim of the Grand Canyon is owned by the Hualapai Nation and is a separate from the National Park Service. It is most famous for its glass bridge Skywalk, and has other activities such as a zipline, helicopter flights, and Hualapai Ranch. It is located much closer to Las Vegas, about at 2 ½ hour drive.
The North Rim of the Grand Canyon is also part of Grand Canyon National Park. Although only about 7 miles directly north of the South Rim of the National Park section, it is a very long distance to drive around the canyon from one rim to the other, about 4 hours. The North Rim has a higher elevation, and the road to the area is closed during the winter season, only allowing visitors from Spring to Fall. There are very limited accommodations as well. Only 10% of visitors to Grand Canyon National Park visit the North Rim area.

What happens during severe weather?

Occasionally, we may experience delays or cancellations due to weather conditions. If this happens, we will do our best to accommodate you on another departure or another destination. If needed, we will cancel your tour and provide a refund. Your safety is our main priority.

Is National Park Express part of the National Park system?

www.nationalparkexpress.com is a privately owned website that is not owned, operated, or endorsed by, nor associated with the National Parks Service nor any state or federal government agency.